Ordering your Life Apparel® items online is easy, safe and secure. Learn how to place a new order, find information about your existing order or speak to a friendly member of the Life Apparel team.

How do I order from your website?

Step 1
Select a product category from the top menu

Step 2
Click on the product you’d like to purchase

Step 3
Click the size* you’d like and adjust the quantity
If a size is sold out, it will appear greyed out.

Step 4
Click the ‘ADD TO CART’ button

If you’d like to add various items to your order, repeat steps 1-4. Once you’ve added all the products you’d like to buy to your cart, you’re ready to move on to the next step.

Step 5
Click the 'CART' icon or the ‘CHECKOUT’ button to review your order.

Step 6
Enter your details and enter your discount code (if applicable).

Step 7
Click ‘CONTINUE’, select your desired shipping method, then click ‘CONTINUE’ again.

Step 8
Select your chosen payment method, follow the prompts and complete the payment.

Once your order is successful, you’ll see ‘THANK YOU’ at the top of your screen, followed by your order details. No ‘thank you’ message? Click here to get in touch, and we’ll happily guide you over the phone.

Can I order by phone, fax or email?

All orders should be placed online to keep your information safe. If you’d like us to guide you through the online purchase process, book a call back, and we will take you through it over the phone.

For customised apparel in bulk, contact us or head to our customisation section for more information about your purchasing process.

Is it safe to order online?

Rest assured that your personal information is fully secure every time you make an order with Life Apparel. We value your privacy and work hard to ensure that your details are kept secure and never released to any other party. We strive to ensure that every transaction occurs within a secure environment.

That’s why you’ll notice our secure payment gateway options. These include PayPal, Google Pay, ShopPay, Afterpay, Zip or directly with your Visa, Mastercard or American Express details. Legitimate payment gateways are designed to keep your information safe online.

Can I items be customised?

Yes! We offer a full customisation and design service for as low as 10 units per design. Australian Made® or imported manufacturing are both available, usual lead time is 4-6 weeks. Please contact us, we're here to help. Or, head to our customisation section for more information.

Can I cancel my order?

If your order is yet to be dispatched, we can attempt to cancel your order. Simply get in touch to get the ball rolling. After your order has been dispatched, if you’d still like to cancel it, please follow our return policy.

Can I amend my order?

Once your order has been placed, unfortunately, we are unable to make changes. This includes removing or adding items.

If you've made a mistake with your address, please contact us immediately, and we will make every effort to update your details prior to shipping. Though, please keep in mind that orders are usually shipped within one business day.

How do I check my previous order history?

Registered users can check their order history. If you set up a free registered user account at the time of your previous purchase/s, click on the ‘Account’ icon in the top right corner of the screen. Once you’re in, click ‘Order history’.

If you checked out as a guest earlier and created your account afterwards, your order will not show in the ‘Order history’ section. However, even as a guest, you will have received an email with your order details at time of purchase.


Visa, Mastercard or American Express debit or credit cards
PayPal (including PayPal Pay In 4)
Afterpay (Australian & New Zealand residents only)
ZipPay (Australian residents only)
Gift Cards (issued by Life Apparel)

Cheque, cash on delivery or bank transfer payments are not accepted for online orders.

If you are a business customer and have already been invoiced manually, you can make payments online by opening the pdf invoice and clicking on the pay now button on the bottom. Otherwise, please make payment by bank transfer using the account details on the invoice.

How do I use my eGift Card or discount code?

Redeem your store credit or use a discount code during checkout by typing (or copying and pasting) your personal code into the "Discount Code" field, then hit the "Apply" button. Once the promotion is applied, it will then be visible in your updated cart total.

Please note only one promotion can be entered per transaction. Once your payment has processed, you cannot go back and apply your discount code.

Why has my credit card been charged an additional small amount?

If you pay by credit or debit card, you may see a $1 pending charge on your bank statement as part of the card authorisation process. This is a temporary authorisation charge and it will disappear from your statement.

When using card payment, our payment gateway sends a request to the issuing bank for either a $0 or a $1 authorisation to verify that the card is valid and the bank will allow it to be authorised. Regardless of whether or not the authorisation is declined, the payment gateway will reverse the authorisation request immediately, but it may take 5-7 business days for the pending authorisation to disappear from your bank statement.