Once your order is successful, you will see "Thank You" at the top of your screen, followed by your order details. If you don't see this message, get in touch with us and we will happily assist you over the phone.

All orders should be placed online to keep your information safe. If you need assistance with the online purchase process, book a callback, and we will guide you through it over the phone.

For customised apparel in bulk, contact us or visit our customisation section for more information about the purchasing process.

Rest assured that your personal information is fully secure every time you place an order with Life Apparel. We value your privacy and ensure that your details are kept secure and never released to any other party. We strive to ensure that every transaction occurs within a secure environment.

Our secure payment gateway options include PayPal, Google Pay, ShopPay, Afterpay, Zip, and direct payments with Visa, Mastercard, or American Express. These legitimate payment gateways are designed to keep your information safe online.

Yes! We offer full customisation and design services for as few as 10 units per design. You can choose between Australian Made® or imported manufacturing, with a usual lead time of 5-6 weeks. Please contact us for assistance, or visit our customisation section for more information.

If your order has not yet been dispatched, we can attempt to cancel it. Simply get in touch to initiate the process. If your order has already been dispatched and you still wish to return it, please follow our return policy.

Once your order has been placed, we are unable to make changes, including removing or adding items.

If you've made a mistake with your address, please contact us immediately, and we will make every effort to update your details before shipping. However, please note that orders are usually shipped within one business day.

Registered users can check their order history. If you set up a free registered user account at the time of your previous purchases, log in to your Shopify account. Once logged in, click ‘Order history’.

Please note, if you checked out as a guest and created your account afterwards, your order will not appear in the ‘Order history’ section. However, as a guest, you will have received an email with your order details at the time of purchase.

Visa, Mastercard, or American Express debit or credit cards
PayPal (including PayPal Pay In 4)
Afterpay (Australian & New Zealand residents only)
ZipPay (Australian residents only)
Gift Cards (issued by Life Apparel)

Please note, cheque, cash on delivery, or bank transfer payments are not accepted for online orders.

If you are a business customer and have already been invoiced manually, you can make payments online by opening the PDF invoice and clicking the "Pay Now" button at the bottom. Otherwise, please make payment by bank transfer using the account details provided on the invoice.

Redeem your store credit or use a discount code during checkout by typing (or copying and pasting) your personal code into the "Discount Code" field, then clicking the "Apply" button. The promotion will be visible in your updated cart total once applied.

Please note that only one promotion can be entered per transaction. Once your payment has been processed, you cannot go back and apply your discount code.

If you pay by credit or debit card, you may see a $1 pending charge on your bank statement as part of the card authorisation process. This is a temporary charge and will disappear from your statement.

When using a card for payment, our payment gateway sends a request to the issuing bank for either a $0 or a $1 authorisation to verify that the card is valid and the bank will allow it to be authorised. Regardless of whether the authorisation is declined, the payment gateway will reverse the authorisation request immediately. However, it may take 5-7 business days for the pending authorisation to disappear from your bank statement.