Worldwide free standard shipping is available for all online orders over $200. Once your cart reaches this amount, simply select ‘free shipping’ at checkout.

Delivery times vary depending on your location and whether your items are in stock. Shipping times begin when your parcel has left our warehouse. Your order will be sent out within one business day in most cases (excluding preorders, back orders and custom orders). Browse the table below for an estimate of your arrival time.

When you purchase preorder items, they will be shipped to you on the stated arrival date. Estimated lead times can be found on the item’s page, at checkout, and in the confirmation SMS and email we send you.

If you purchase a preorder item along with other items, your order will be held in dispatch until all your preordered items arrive. If you would like your items to be shipped separately from your preorder items, please make two separate purchases.

No, sorry. All online orders must be sent to a nominated address or PO Box. Our secure online portal makes this easy. If you’d like assistance, please get in touch. We’re more than happy to help.

Once your order is dispatched from the warehouse, you will receive an email and an SMS with your tracking number. Use this tracking number to see the status of your order, including the expected delivery day and time.

If you can't find the email, remember to regularly check your spam/junk folder, as automated emails sometimes end up there.

Please note that if you live outside of Australia, standard shipping does not include tracking. To track your order during delivery, please select the International Express service.

All orders are shipped with Authority To Leave, meaning that the courier will generally leave your order at your front door or tucked inside your letterbox. If you won't be there to accept your delivery, or you don’t feel comfortable having your parcel left unattended, we recommend choosing an alternate shipping address, such as your work address.

Whether or not to leave your parcel in a safe place at your delivery address is at the discretion of the delivery driver. If they decide not to leave it, they will leave a note for you to either collect your order at your local post office or a local collection point, or arrange a redelivery.

Yes, we deliver to post boxes, parcel lockers, and locked bags, even if you live outside of Australia. Just enter your correct shipping address when filling out your order details at the checkout.

This information varies from country to country, so unfortunately we are unable to supply estimated duties and taxes. You will be responsible for all duties, taxes and customs charges that may apply in the destination country.

In the unlikely event that you've waited more than 2-3 business days past the initially advised delivery time, please contact us stating your order number, and we will facilitate your enquiry with the delivery provider.

We are happy to change or amend your shipping details if the request is received before your order has been packed. We usually process in-stock orders within one business day, so please contact us as soon as possible. Once your parcel has left our warehouse, contact the courier to redirect your (very special) delivery.