Refund policy
Items purchased on www.lifeapparel.co may be returned free of charge within 30 days of receipt. The original tags and labels must be attached, and the products must be unworn, unused, unwashed and undamaged (tried on is okay). Browse extra information below which outlines exceptions, exclusions and possible extra charges.
HOW DO I MAKE A RETURN?
Lodge your return by completing our return form here.
You’ll be asked to reference your order number (starts with LA...) and email address to complete the easy return process and receive your return label.
You’ll be asked to reference your order number (starts with LA...) and email address to complete the easy return process and receive your return label.
DO I HAVE TO PAY TO RETURN SOMETHING?
If you select store credit, the return label is free. Otherwise you’ll be charged a $12.30 restocking fee which is deducted from your refund. The return system may also offer other return options based on your purchase history.
As soon as your return request is complete, you will receive a paid Australia Post return label. Once your order is returned, it will be inspected. Please note, the shipping charge from your original order is non-refundable, unless your order was faulty or incorrectly packed.
As soon as your return request is complete, you will receive a paid Australia Post return label. Once your order is returned, it will be inspected. Please note, the shipping charge from your original order is non-refundable, unless your order was faulty or incorrectly packed.
ARE THERE THINGS THAT YOU CANNOT REFUND?
Sale items cannot be returned in exchange for store credits. Please choose carefully for this very reason. On the occasion where an item doesn’t fit, you may return the product for a refund. Please note, refunded items will incur a one-off $12.30 restocking fee.
Custom made items cannot be returned for a refund if they are personalised and created for your individual needs. We do not offer change of mind refunds for custom made apparel. However, they are covered by consumer guarantees that apply automatically under the Australian Consumer Law (ACL).
Items that are damaged, worn, soiled, altered, missing the original tags or anything Life Apparel reasonably believes has been used will not be accepted. In such instances the item will be sent back to you.
Original shipping charges are non-refundable, unless your order was faulty or incorrectly packed.
Custom made items cannot be returned for a refund if they are personalised and created for your individual needs. We do not offer change of mind refunds for custom made apparel. However, they are covered by consumer guarantees that apply automatically under the Australian Consumer Law (ACL).
Items that are damaged, worn, soiled, altered, missing the original tags or anything Life Apparel reasonably believes has been used will not be accepted. In such instances the item will be sent back to you.
Original shipping charges are non-refundable, unless your order was faulty or incorrectly packed.
HOW WILL MY PURCHASE BE REFUNDED?
Your refund process begins once your items are received at our Gold Coast warehouse.
If you select store credit, you’ll receive a unique code via email with an equivalent value of the returned product(s). Store credits are valid for up to 180 days.
If you select a refund, the full purchase price of the returned product(s) minus $12.30 restocking fee per return will be refunded to the original payment method. Please note that it can take up to 5-10 business days for the transaction to appear on your account depending on your bank.
If you select store credit, you’ll receive a unique code via email with an equivalent value of the returned product(s). Store credits are valid for up to 180 days.
If you select a refund, the full purchase price of the returned product(s) minus $12.30 restocking fee per return will be refunded to the original payment method. Please note that it can take up to 5-10 business days for the transaction to appear on your account depending on your bank.
HOW DO REFUNDS WORK WITH ZIP PAY AND AFTERPAY?
Once we receive your returned parcel, the refunded amount will be processed straight back to your Zip Pay or Afterpay account. Please note that your Zip Pay or Afterpay instalments will continue to be taken out as usual until we receive your return parcel. For more information how refunds work with Afterpay, click here. For Zip Pay, click here.
If you chose to receive a store credit for your return, your Zip Pay or Afterpay instalments will continue to be taken out as usual until the original order has been paid in full.
If you chose to receive a store credit for your return, your Zip Pay or Afterpay instalments will continue to be taken out as usual until the original order has been paid in full.
I RECEIVED A FAULTY ITEM. WHAT DO I DO?
If you believe that an item you have purchased has a manufacturing fault, our sincerest apologies! We take great pride in the quality of our products, and you’ve received an incredibly rare order. Please proceed with the return form above and select "faulty".
Once received, our quality control team will assess the garment, we will gladly organise a free replacement or full refund, at our discretion.
Once received, our quality control team will assess the garment, we will gladly organise a free replacement or full refund, at our discretion.
